Inside the Mind of a Customer Support Agent
Customer Support Agents wear a lot of hats – problem solver, watchful eye, technical guru, and supreme multi tasker, to…
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Visualisation of the top 100 Operators
Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership…
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Why Fraud is costing businesses over £38 bn a year
Credit scores are king today. Mortgage lenders, auto finance companies and even employers rely increasingly on these three-digit scores to…
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4 Ways to Optimize Your Customer Survey
I present 4 ways businesses can optimize their customer survey. It starts with asking the right questions. 1. Measure different…
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Customer Loyalty: What It Is And Why Important
Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers…
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Insights from 5 Million Emails
This infographic shows how a mind of a community manager works in order to make communities succeed for both companies…
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