Venn on Market Intelligence
Have you ever wondered how much an existing customer was worth? Well, in most cases its a lot. In fact,…
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Set OpenScape Contact Center simplifies customer service
How important is the interaction with customers and partners to the success of your business? How important is it gives…
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Why Fraud is costing businesses over £38 bn a year
Credit scores are king today. Mortgage lenders, auto finance companies and even employers rely increasingly on these three-digit scores to…
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Everything you Need to Know about Facebook Ipo
The Italian e-commerce companies are faced with many choices. The main partners that provide its customer service, as the system…
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4 Ways to Optimize Your Customer Survey
I present 4 ways businesses can optimize their customer survey. It starts with asking the right questions. 1. Measure different…
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Who are the Luxury Consumers?
The Wave 2 2011-2012 Empathica Consumer Insights Panel surveyed more than 5,000 U.S. and Canadian consumers, focusing on their sentiments…
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So Tech in the Business/Outside the Business
This infographic shows how to use technology in all aspects of your business. First it divides the different divisions of…
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Customer Loyalty: What It Is And Why Important
Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers…
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What Kind Of Profits Do Insurance Companies get
Here’s a sobering look at what consumers do when they can’t find answers to their questions on a company’s website.…
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